Shipping policy

Shipping and Delivery Policy

Last updated: August 2026

Our goal at POLÈNE ES is to ensure that your premium leather handbags are delivered quickly, securely, and in perfect condition. We specialize in secure, insured shipping to Spain.

1. Order Processing Time

All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped. For custom-made or personalized items, processing times may vary, which will be explicitly stated on the product page.

2. Shipping Rates and Estimated Delivery Times

We are proud to offer free, insured shipping for our luxury bags to Spain.

Shipping Destination: Spain
FREE SHIPPING: Estimated delivery time: 3 to 9 business days.

Please note: Delivery times are estimates and begin from the date of shipment, not the date of order placement.

3. Order Tracking

Once your package has been handed over to our logistics service provider, you will automatically receive a shipping confirmation email with a dedicated tracking number. Please allow up to 48 hours for the tracking information to update. If you do not receive your tracking details within 3 business days, please check your spam folder or contact our support team.

4. Important Shipping Notes

Delays Outside Our Control: Although we work with top-tier shipping service providers to ensure timely delivery, POLÈNE ES is not responsible for unexpected delays caused by severe weather conditions, carrier bottlenecks, or global logistical disruptions.
Lost or Damaged Packages: All our shipments include full transport insurance. If your premium bag arrives damaged, please contact us immediately at support@es-polene.com with photos of the packaging and the product so that we can expedite a free replacement.